At mountainofgoods.com, we want your shopping experience to be simple, safe, and reliable. Our policies are designed to ensure your orders are delivered quickly and that you can shop with confidence.
Shipping Policy
Processing Time
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All orders are processed within 1–2 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order has shipped.
Delivery Coverage
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We ship to all 50 U.S. states using trusted carriers.
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Delivery times vary depending on your location and chosen shipping method.
Shipping Costs
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Shipping costs are calculated at checkout and depend on package weight, size, and delivery location.
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Free shipping may be available on select promotions or order amounts (if applicable).
Delays & Holidays
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While we always strive for fast delivery, delays may occur due to carrier issues, weather conditions, or incorrect addresses provided by the customer.
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During peak holiday seasons, shipping times may take longer than usual, and shipping rates may be higher due to carrier surcharges.
Returns & Refunds
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Return Eligibility
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Items must be returned within 14 days of delivery.
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Products must be unused, in their original condition, and in original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For safety and hygiene reasons, certain items (such as personal care or opened products) may not be eligible for return. Please contact us before returning to confirm eligibility.
Return Process
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Email us at info@mountainofgoods.com with your order number and reason for return.
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Our team will provide return instructions, including the return shipping address.
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Customers are responsible for shipping the goods back to us.
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Once the returned items are received and inspected, we will notify you of the refund decision in line with this policy.
Refunds
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Refunds are only processed after we receive and verify the returned goods.
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Approved refunds will be issued back to your original payment method within 5–7 business days after inspection.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
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If you received a damaged or incorrect product, we will replace it at no extra cost.
Customer Care Promise
At mountainofgoods.com, your satisfaction is our priority. We stand behind our products and service, and we’ll do our best to make sure every order leaves you completely satisfied.
For any shipping or return inquiries, please contact us:
info@mountainofgoods.com
400 Ravinia Place, Orland Park, IL